Breakdown & Technical Support

Service and Support Throughout Your Hire Period

In the unlikely scenario of a breakdown, we have a team of engineers and technicians ready to help with any scenario. From over-the-phone troubleshooting to rapid technician dispatch, we offer a 24/7/365 service to keep your systems running smoothly – request a quote online or call our service team on 0800 702 2161 now.

Industry-Leading Technicians at Your Fingertips

In the rare event of a breakdown (every unit of our modern fleet is maintained, checked and serviced prior to every hire), we provide FREE 24/7/365 breakdown and technical support as part of our turnkey hire packages.

From troubleshooting guides, technical support engineers over the phone to dispatching technicians on-site, we ensure you have the support you need to minimise downtime and keep your systems running smoothly.

Why businesses choose us:

Network of service engineers across the UK
FREE breakdown and technical support 24/7/365
Every unit maintained, checked and serviced prior to every hire
Easy-to-understand troubleshoot guides
Scheduled maintenance and checks

Reliable and Modern Temperature Control Units

Whether in the office or on-site, our team is always ready to assist throughout your hire period – we strive to provide a seamless, stress-free service from beginning to end.

With a cutting-edge fleet of cooling and heating units, we ensure every piece of equipment is carefully inspected, serviced and maintained both at our warehouse and during operation on your site, ensuring efficient performance throughout your hire period with us.

Breakdown and Technical Support Procedure

If you need technical support from our team, please follow this procedure:

Diagnosis

The technical support engineer will go through a couple of questions with you over the phone and may ask you to press buttons on the controller on the equipment if you feel comfortable doing so. This is a key part of the process as the alarm indicators may help us properly diagnose the fault over the phone and save critical time in the resolution process.

Technician Dispatch

If the fault cannot be cleared over the phone, we will dispatch one of our trained technicians at the earliest available opportunity, and our office will advise turnaround time for you.

Troubleshooting User Guides and PDFs

For all breakdowns concerning portable AC units and heaters, why not check out our troubleshooting guides below?

Product	Troubleshooting Guide
3KW Fan Heater	3KW Fan Heater Guide
18KW Fan Heater	18KW Fan Heater Guide
42KW Fan Heater	42KW Fan Heater Guide
3.5KW AC Unit	3.5KW AC Unit Guide
6KW Spot Cooler	6KW Spot Cooler Guide
7KW Split Air Conditioner	7KW Split Air Conditioner
9KW Spot Cooler	9KW Spot Cooler Guide
EVAP 1800	EVAP 1800 Guide
EVAP 2600	EVAP 2600 Guide
EVAP 5000	EVAP 5000 Guide

A Full Turnkey Service

Our hire service includes management from start to finish, including site surveys, delivery, installation, support throughout the hire period and de-install.